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dpowell892
Beginner
873 Views
Message 1 of 5

Entertainment

Good evening all

I'm new to BT just started today. I'm subscribed to the entertainment package, but can't see any of my entertainment channels in the TV guide, am I missing something?

Best wishes

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4 REPLIES 4
nostra999
Aspiring Expert
852 Views
Message 2 of 5

Re: Entertainment

Hey,

so you have gone for the now tv pack? If so go a software update in settings, and try a restart of the box. It might also be worth a channel rescan but I didn't need to do that as the update fixed it.

if that doesn't work you might need additional help. Does the now tv app work?

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dpowell892
Beginner
839 Views
Message 3 of 5

Re: Entertainment

Hi and thx for your reply, I have managed to view the entertainment channels via the NOW app, I was hoping these channels would appear on my main TV guide (or can they only be viewed via the app?)

 

Best wishes

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garybs29
Recognised Expert
819 Views
Message 4 of 5

Re: Entertainment

The channels should be there in the guide as well, try the rescan etc to see if they appear. If they are showing but they're not working when you go onto them & you get a message try pressing ok, it sometimes needs to validate your subscription

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dpowell892
Beginner
773 Views
Message 5 of 5

Re: Entertainment

Thank you Gary

All done with you help thank you

 

Best wishes and stay safe

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