I had this problem with my original Sky/Espn veiwing card. I was told several different reasons (all wrong). Eventually spoke to the number they advertise on the promo channel and was told my account had never been set up for BT sport thru my BTvision box (despite being told several times everything was ok!) Anyway 24 hrs later watching BT sport with my original Sky/Espn veiwing card on my black 512 vision box non multicast software copper asdl!
Hi, my BT Sport issue is now resolved...
See my other thread here: http://community.bt.com/t5/BT-Sport/BT-Sport-VSP112-error/td-p/965246
There seems to be two issues which could be the reason:
1. As mike101 suggests, the account has not been set up for BT Sport through your BT Vision box, or
2. Your viewing card is not registered for BT Sport (this, I think, was my issue, despite having a previous BT advisor in technical 'activate' the card)
Exceptions team seems to be the only way of sorting this (I was placed on hold for a long time whilst they sorted out a problem THEIR end in the background)... this may be your answer? I hope so!
Interesting what they said about you needing the new HomeHub to pair the viewing card. It may be correct but I can't remember seeing any other post that suggested certain older HomeHubs wouldn't work with a viewing card. It's true that if you want to get the channels over broadband (multicast) then BT say you need a HH3 or HH4. I wonder if they got muddled up with that? Even if it was a red herring I suppose you have at least got a free Homehub upgrade out of it.
Which version did you have before and which version did they send you?
When you talk about fresh software downloading do you mean on the Vision+ box or firmware for the HomeHub?
after many phone calls and the same excuses card not paired , wrong software on box etc, got my old viewing card replaced and BINGO I have sport
Spoke too soon. Original Sky/ESPN card stopped working this afternoon. Not subscribed message,. After an hour I was told a new card had been ordered by the system (news to me). I have not received any new card - was told it was only done yesterday. Question WHY CANCEL OLD CARD SEVERAL DAYS BEFORE NEW CARD COULD POSSIBLY BE DELIVERED?
By the way perfect timing - lose the service a day before the football kicks off.
BT you are incompetent and not fit for purpose.