Hi. I have just set up my new ultra 4k box purchased as an upgrade from BT Although I have had it a couple of weeks I have only just set it up as my wife was watching programmes she recorded. When trying to access the BTplayer all I get is this error code. I have tried the fixes on the forum to no avail Can anyone help, the old box worked perfectly well with the BTplayer. I have the BT TV MaxHD pack and BT Sport. regards Popitin
Hi @Popitin welcome to the forum and thanks for posting. Sorry that you are having this error with your BT TV service.
Can confirm that you have completed a Factory Reset that would also delete any recordings and if not please can you and see if this works. Post back and let me know and I'll be happy to help you further.