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Pau1os
Beginner
1,114 Views
Message 1 of 9

Error registering for bt sport

Hi
I am a paying bt Internet customer,
I understand bt sport is free for existing users.

I keep trying to register online to "activate" bt sport but every time I do it, i select my account number, wait for it to do its check.
Then I get this error message everytime.

"There's been a technical error – but you can still place your order online.
To order a Broadband and Calls package with optional TV, click here
To add BT Vision to your existing BT broadband package, click here
To order a new phone line, click here
To switch your calls back to BT Click here
Ref# CON-0113"

Any ideas how I can sort this? It's really frustrating me,
I have the app on my iPhone, I try to log in and it still says I'm not registered to watch bt sport.
Thanks
Paul
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8 REPLIES 8
Telboy62
Aspiring Expert
1,109 Views
Message 2 of 9

Re: Error registering for bt sport

Hi. You dont say what equipment you currently have. Do you have a BT Vision box, a Youview box, a Sky box and are you in an infinity area?

 

Bt Sport IS free for broadband customers with at least 12 months left on their contract.

 

Did you properly register for sport before the 1st of August?

 

Telboy.

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Guru
1,095 Views
Message 3 of 9

Re: Error registering for bt sport

If you're registering rather than chasing a problem have you tried the  0800 756 7566 order line.

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davyl23
Aspiring Expert
1,093 Views
Message 4 of 9

Re: Error registering for bt sport

Bt Sport IS free for broadband customers with at least 12 months left on their contract. wrong If you have less than 12 months remaining on your contract, you will have to start a new 12 month contract.
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Pau1os
Beginner
1,086 Views
Message 5 of 9

Re: Error registering for bt sport

I started a new 12month contract this month, due to upgrading my broadband to unlimited.
So it should still be free right?

I was trying to register to watch it on the online player on my laptop and also for the app on my iPhone.
Thanks for your replies
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Telboy62
Aspiring Expert
1,075 Views
Message 6 of 9

Re: Error registering for bt sport

So how is my statement wrong davy? It has been made perfectly clear since the outset that you will automatically trigger a new 12 month contract when you register for BT sport.

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Pau1os
Beginner
967 Views
Message 7 of 9

Error registering for bt sport

rang the designated bt sport helpline

 

was on hold for 25mins 

 

eventually got hold of someone, she tried to activate bt sport on my account from her end, apparently she couldnt activate it for me either, but couldnt tell me why, she just fobbed me of and basically said 'try again in 24hrs' apprently its because its so busy and everyones trying to register at once.

 

iv tried everyday since bt sport was launched.

 

its really frustrating me 😞

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graham_wright
Aspiring Contributor
948 Views
Message 8 of 9

Re: Error registering for bt sport

I have exactly the same problem.

I had originally registered before August but after the initiail free night I was blocked.

I have tried registering again but get the same error.

I have had a support call raised by email (I find BT's phone support next to useless) for over a week but with no progress.

 

I also had problems registering for the app / on-line access as the registration process informed me I didn't have a BT line.

I also have an outstanding call for this problem

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Highlighted
PeterV
Newbie
818 Views
Message 9 of 9

Re: Error registering for bt sport

Exactly the same problem here. 60 min que on BT help line as usual. Hopeless!

Wonder why they still bother advertising this...

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