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Dan22341
Aspiring Contributor
184 Views
Message 1 of 5

Error when ordering BTTV

hi i tried to order BTTV but i get an error message saying that its not available on my line i have 14MB of broadband.

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Moderator
Moderator
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Message 2 of 5

Re: Error when ordering BTTV

Hi @Dan22341,

Welcome back to the Community and thanks for posting.

Sorry that you are receiving an error message when you try and order BTTV online.

Can you check to see if multicast is available on your line?

Thanks

Matt

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Dan22341
Aspiring Contributor
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Message 3 of 5

Re: Error when ordering BTTV

Dan22341_0-1578612387344.png

here are the results of the test

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Moderator
Moderator
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Message 4 of 5

Re: Error when ordering BTTV

Thanks for getting back to me so quickly, you should be able to get BTTV.

Can you call our Sales Team on 0800 800 150 and they should be able to add BTTV to your account.

Thanks

Matt

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Dan22341
Aspiring Contributor
125 Views
Message 5 of 5

Re: Error when ordering BTTV

think i'll stick with NOW tv