Error when ordering BTTV

[Dan22341]

hi i tried to order BTTV but i get an error message saying that its not available on my line i have 14MB of broadband.

[Matt-S]

Hi @Dan22341,

Welcome back to the Community and thanks for posting.

Sorry that you are receiving an error message when you try and order BTTV online.

Can you check to see if multicast is available on your line?

Thanks

Matt

[Dan22341]

here are the results of the test

[Matt-S]

Thanks for getting back to me so quickly, you should be able to get BTTV.

Can you call our Sales Team on 0800 800 150 and they should be able to add BTTV to your account.

Thanks

Matt

[Dan22341]

think i'll stick with NOW tv