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ZXClaire
Beginner
333 Views
Message 1 of 7

Eurosport not working

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Hi,

I have the Big Sport package with HD.

 The EPG shows the Eurosport channels, but when I try and access them it tells me I need the Big Sport package. I'm somewhat confused.

What needs to happen for them to work?

Thanks

 

 

 

 

 

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6 REPLIES 6
DarrenW
BT TV Expert
316 Views
Message 2 of 7

Re: Eurosport not working

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Morning @ZXClaire , your issue is sorted now, sorry for the poor experience

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ZXClaire
Beginner
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Message 3 of 7

Re: Eurosport not working

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<Pantomime>
Oh no it isn't!

<\>
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DarrenW
BT TV Expert
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Message 4 of 7

Re: Eurosport not working

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It should be, what do you see when you go to Eurosport?

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ZXClaire
Beginner
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Message 5 of 7

Re: Eurosport not working

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See picture. 

 

I've even powercycled the TV box. 

20210305_112235~3.jpg

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DarrenW
BT TV Expert
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Message 6 of 7

Re: Eurosport not working

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And did you press OK?

If you press OK it sets the channel up to work (when you have the subscription)

ZXClaire
Beginner
286 Views
Message 7 of 7

Re: Eurosport not working

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Ahhh, it was doing that before then failing, so I didn't bother pushing OK this time!

So, yes, it is now working. Many thanks

Claire