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ZXClaire
Beginner
536 Views
Message 1 of 16

Eurosport not working

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Hi,

I have the Big Sport package with HD.

 The EPG shows the Eurosport channels, but when I try and access them it tells me I need the Big Sport package. I'm somewhat confused.

What needs to happen for them to work?

Thanks

 

 

 

 

 

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15 REPLIES 15
DarrenW
BT TV Expert
519 Views
Message 2 of 16

Re: Eurosport not working

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Morning @ZXClaire , your issue is sorted now, sorry for the poor experience

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ZXClaire
Beginner
515 Views
Message 3 of 16

Re: Eurosport not working

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<Pantomime>
Oh no it isn't!

<\>
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DarrenW
BT TV Expert
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Message 4 of 16

Re: Eurosport not working

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It should be, what do you see when you go to Eurosport?

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ZXClaire
Beginner
495 Views
Message 5 of 16

Re: Eurosport not working

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See picture. 

 

I've even powercycled the TV box. 

20210305_112235~3.jpg

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DarrenW
BT TV Expert
493 Views
Message 6 of 16

Re: Eurosport not working

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And did you press OK?

If you press OK it sets the channel up to work (when you have the subscription)

ZXClaire
Beginner
489 Views
Message 7 of 16

Re: Eurosport not working

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Ahhh, it was doing that before then failing, so I didn't bother pushing OK this time!

So, yes, it is now working. Many thanks

Claire
viscount
Beginner
166 Views
Message 8 of 16

Re: Eurosport not working

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Hi,

I have this same problem. Changed to the Big Sport package a couple of weeks ago, and cannot get Eurosport. I have the same message that I need to set up the channel, and clicking 'ok' takes me to the screen about switching package.

Thanks for your help.

James

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DarrenW
BT TV Expert
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Message 9 of 16

Re: Eurosport not working

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Hello @viscount sorry for the inconvenience, it should be working now!

viscount
Beginner
151 Views
Message 10 of 16

Re: Eurosport not working

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Thanks for the quick reply @DarrenW .

It isn't, unfortunately. Still the same message after clicking ok. The only thing available then is 'close'.  Have reset the box, is there anything else I should do?

Thanks.

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