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davidasutton
Beginner
519 Views
Message 1 of 11

Getting AMC and National Geographic on BT Vision

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According to my BT package, I should be able to get the AMC channel and possibly National Geographic, but I can't see the channel numbers advertised in my TV guide. Any suggestions, please?

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10 REPLIES 10
Guru
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Message 2 of 11

Re: Getting AMC and National Geographic on BT Vision

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Hi, what BT TV package do you have?

Stew

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davidasutton
Beginner
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Message 3 of 11

Re: Getting AMC and National Geographic on BT Vision

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Hi Stew,

My TV package is "TV Essential". The Active Ad-Ons has AMC ticked, but I can't see thc channel station on my TV guide. Regards, David.

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Distinguished Guru
Distinguished Guru
479 Views
Message 4 of 11

Re: Getting AMC and National Geographic on BT Vision

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Hi @davidasutton

there is a page which upon selecting the relevant link does list the available/included channels in each package. 

http://bt.custhelp.com/app/answers/detail/a_id/52653/~/what-channels-and-bolt-ons-you-get-with-the-d...

A couple of questions

If you open  the BT Player on the Youview box  and select Catch Up  and scroll down do you see a Browse by Channel section and is AMC listed there and if you select it do you see the AMC on Demand programmes and if you do can you play any of them ?

Do you know your broadband speed ?

 

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Guru
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Message 5 of 11

Re: Getting AMC and National Geographic on BT Vision

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Deleted. Zulu got in before me.

Stew

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Guru
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Message 6 of 11

Re: Getting AMC and National Geographic on BT Vision

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Another point. Has it worked in the past or have you recently taken this package.?

Stew

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ozsat
Expert
448 Views
Message 7 of 11

Re: Getting AMC and National Geographic on BT Vision

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So what do you see on channels 317, 373 and 381 on your BT box?


@davidasuttonwrote:

According to my BT package, I should be able to get the AMC channel and possibly National Geographic, but I can't see the channel numbers advertised in my TV guide. Any suggestions, please?


 

---------------------------------------------------------------
using Superfast Fibre 2 Unlimited with BT Max 4K package.
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V_Meldrew
Recognised Expert
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Message 8 of 11

Re: Getting AMC and National Geographic on BT Vision

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Using the remote control for your BT box; Press the Guide button followed by the blue button then use the arrow keys to highlight Subscribed, only the channels included in your subscription will be displayed.

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Moderator
Moderator
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Message 9 of 11

Re: Getting AMC and National Geographic on BT Vision

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@davidasutton I'm sorry to see you're not able to see the AMC channel which should be provided as part of your package. I've sent you a private message with details on how to contact the moderators and we'll be happy to look into this for you.  

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-Richie-
Expert
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Message 10 of 11

Re: Getting AMC and National Geographic on BT Vision

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AMC comes in 2 versions, depending on your broadband speed, copper or fibre customers  :

Slow broadband = AMC on demand only
Faster broadband = AMC channel shown live and on demand

 

Nat Geo is a premium channel not included as part of Essential, you need Entertainment starter or above and have fibre broadband.