Green button prompt..

[Bluemoon1]

Hi I am on the VIP Package with BT Pro box and always used to get a green button prompt for  the Ultimate channel .   Watching today's game Leicester v Leeds and not had a green button prompt. Could this be due to the recent update we had for Pro box.The game is on the EPG for both Ultimate Channels and being shown on both channels. 

[iniltous]

I’m not getting the press green for Ultimate either , so it’s not just the Pro box

[Bluemoon1]

Sorry to bring an old question to life again but there is no green button prompt on today’s game Villa v Everton to say it’s on Ultimate UHD Or Ultimate 4K. ..  Anyone have answers as to why it’s not working again.