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Beginner
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Message 1 of 7

Help! NOW TV channels missing from EPG (new subscriber)

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Hi I am new to BT TV, so some help required! Installation has gone well except my subscribed NOW TV channels are missing from the EPG completely. I have tried several factory resets and retunes, and although my ‘tv channels’ in the box settings show ‘subscribed channels: 13’ they do not show at all. I can confirm my channels work in the NOW TV app. The only channel I have is AMC.

Am I doing something wrong? From reading here it appears this might be a known issue, so what are the next steps to resolve?

 

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6 REPLIES 6
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Recognised Expert
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Message 2 of 7

Re: Help! NOW TV channels missing from EPG (new subscriber)

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Have you done a software update?

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Beginner
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Message 3 of 7

Re: Help! NOW TV channels missing from EPG (new subscriber)

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Thanks for your reply and suggestion. All software updates have been done and settings>software information confirms it is up to date.
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Recognised Expert
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Message 4 of 7

Re: Help! NOW TV channels missing from EPG (new subscriber)

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Have you tried another channel re-tune?

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Beginner
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Message 5 of 7

Re: Help! NOW TV channels missing from EPG (new subscriber)

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Just tried another re-tune. It is showing as Freeview channels: 142, Subscribed channels: 13. However still not showing subscribed channels in the EPG
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BT TV Expert
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Message 6 of 7

Re: Help! NOW TV channels missing from EPG (new subscriber)

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Hi @Redders2719 ,

Sorry to hear you are having problems with the BT TV service. If you send me your landline or account number to me via a private message I'll have a look into the problem for you.

Thank you.

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Beginner
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Message 7 of 7

Re: Help! NOW TV channels missing from EPG (new subscriber)

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Thank you! Private message sent to you with my phone number.
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