Hi I am new to BT TV, so some help required! Installation has gone well except my subscribed NOW TV channels are missing from the EPG completely. I have tried several factory resets and retunes, and although my ‘tv channels’ in the box settings show ‘subscribed channels: 13’ they do not show at all. I can confirm my channels work in the NOW TV app. The only channel I have is AMC.
Am I doing something wrong? From reading here it appears this might be a known issue, so what are the next steps to resolve?
Solved! Go to Solution.
Have you tried another channel re-tune?
Hi @Redders2719 ,
Sorry to hear you are having problems with the BT TV service. If you send me your landline or account number to me via a private message I'll have a look into the problem for you.