IPC6023 subscription channels error

[pow526]

hi,  I am an existing BT broadband customer and upgraded to the the new tv package, entertainment and sky sports via now tv,

Using the guide menu I can only access freeview channels. all the subscription channels show the IPC6023  message.

I can watch the sky channels via the Now tv app using the bt set top box,  I can view netfix 

Called the conatct center and all they seem to do is ask me to reboot hub 5 and reboot bt box.

I received the box on saturday 29th and this has been problem from day one.  same for standard and hd channels

my download speed is between 24-35 mbs  ethernet connection, and never have buffering issues..  amazon prime , netfix and now tv work fine via the set top box apps.

any help appreciated

jason

[DavidM]

Hi @pow526 and thanks for posting.

Sorry you're having a few problems. Can you try the IPC6023 help and let me know how you get on?

Cheers

David

[pow526]

thanks for your support.

I have followed the advice and the bt support team have also remotely rebooted my box.  still same errors on all the subcription channels

[MattBlox]

Let me guess they didn't inform you that you are going to lose channels?????

TYPICAL!!! they told me they will inform customers what was going to happen....

this is why i left BT TV for SKY Q,   

[DavidM]

Thanks for checking @pow526.

I'll take a closer look at this for you. We may need to raise this to our specialists so I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David