IPC6023

[Danrobbo65]

Good evening, 

After my bt tv working fine with no issues, suddenly I’m getting this error message on all the channels. 

To confirm, I’m connected viv Ethernet, I’ve rebooted the bt router and bt uhd box multiple times, the box is up to date and my broadband speed is 200mps download and 50mps upload.

anyone got any ideas? Thanks

[NeilO]

@Danrobbo65 I'm really sorry about that. The IPC6023 is normally reporting a connection speed error. Do you have FTTP broadband, if so can you try turning the white Openreach ONT box on and off to see if that helps?

Thanks

Neil

[Danrobbo65]

Hi. Thanks for the prompt response @NeilO I do have FTTP so turned white box on and off and still getting IPC6023.

Any other ideas?

Thanks

[NeilO]

Hi, @Danrobbo65 I'm sorry that didn't work.  Is the ethernet connection between the hub and the BT TV box a direct-wired connection or are you using powerline connectors?

Also, have you tried a different ethernet cable? 

Thanks

Neil

[Danrobbo65]

Hi @NeilO 

I do have a spare network cable, but I’m checking settings, it shows I am connected to the hub and the internet, with IP addresses shown in the advanced settings, so I’m unsure a new cable will resolve.

Let me know your thoughts. Thanks

[Danrobbo65]

Sorry forgot to say, not using powerline, but directly connected. Thanks

[JohnC2]

Hi @Danrobbo65, thanks for the update. Neil asked to try another ethernet cable just so we can eliminate that as the cause of the error.

Also, try the below steps and see if they resolve the fault.
Power cycle the ONT
then restart your Hub
Wait for the broadband light on your Hub to go blue
Restart your TV box, using the power switch on the back
Now check if you still receive the error
If you're watching an HD version of a channel, switch to the standard version.
Let us know how you get on.

Cheers
John

[MarkLeics]

I’ve suddenly started seeing this a lot this week in FTTP; never before.

[NeilO]

Hi, @MarkLeics I'm sorry to see you're getting an IPC6023 error. Have you followed the checks @JohnC2 has posted above?

Thanks

Neil

[MarkLeics]

Yes all those checks done. The only fix is to restart the FTTP terminal but I’ve never had to do this before and it only seems to have started being a regular issue in the last week. I’m on a 900MB service and everything else I’m the house is working fine, just this nuisance of a TV box it seems to have become.