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markglen
Beginner
1,477 Views
Message 1 of 8

Issues with 'Watch Live' tab on iOS app (iPad?)

Is anyone else having issue with the 'watch live' tab?

 

I have an iPad Mini, updated to the latest iOS.  Login seems to work fine, 'front page' bit of the app looks great.  However, when I click 'watch live', it's completely blank.  I understand there is nothing to broadcast in particular as of yet, however, I've seen multiple screenshots from other iPad / iPhone users, who can at least see a text description of what's coming up on the channel?  I have included a screenshot below. 

 

22.png

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7 REPLIES 7
jimbombi
Beginner
1,415 Views
Message 2 of 8

Re: Issues with 'Watch Live' tab on iOS app (iPad?)

hi my brother is having the same issues , it works on his ipad2 but not on his mini or iphone5 

have you had any solution?

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Dcex1
Beginner
1,324 Views
Message 3 of 8

Re: Issues with 'Watch Live' tab on iOS app (iPad?)

I have the exact same issue in my iPad Mini, what version of iOS is on your device, and is it jailbroken?
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Distinguished Expert
1,318 Views
Message 4 of 8

Re: Issues with 'Watch Live' tab on iOS app (iPad?)

Have to set the clock to 24 hour and automatic?
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Dcex1
Beginner
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Message 5 of 8

Re: Issues with 'Watch Live' tab on iOS app (iPad?)

Yeh setting clock to 24hr and automatic has worked, but I am now getting an error when trying to watch the channels now - VC011
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Distinguished Expert
1,303 Views
Message 6 of 8

Re: Issues with 'Watch Live' tab on iOS app (iPad?)

"Unable to playback video" (followed by either: VC001, VC005, VC006, VC007, VC008, VC009, VC011, VC012, VC013, VC014, VC017 or VC025)
Steps to fix the issue:
Refresh the page and try again
Log out of the app and back in again
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Davidcroft
Newbie
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Message 7 of 8

Re: Issues with 'Watch Live' tab on iOS app (iPad?)

Changing clock to 24 hours worked for me - many many thanks- you helped where bt didn't.
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Guru
1,258 Views
Message 8 of 8

Re: Issues with 'Watch Live' tab on iOS app (iPad?)

To be fair, BT did. Solution to this problem and others are in stickies at the top of the board. See also the one about VC010.

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