I noticed this problem was first brought up here five years ago. Whenever I fast forward a recorded programme - internet channels and you view - the sound goes not just on recorded programmes but live broadcasts too. Two engineer visit have not solved it. Beginning to wish I'd stuck with Sky and just a shame I have 18 more months on my contract. Any help gratefully received.
Hi @Ridgewoodwoody Which BT Tv box are you experincing the issue on eg BT TV Box Pro , T4000 , T2100 etc
The Pro box
@Ridgewoodwoody Hi there, I had the same issue on the Pro Box shortly after I got it. I had to stop the pgm, go elsewhere and back again, seemed to be ok. But the issue disappeared without any invention from me, maybe a software update?
@Ridgewoodwoody It would appear the problem has reappeared on my BT TV Pro Box. Watching a recording, skipped the adverts, and when restarting pgm - no sound. Had to reboot the box? Second time this week.
I eventually asked BT to send me a new box which they did and, touch wood, the problem is no more. Still not totally convinced ‘though.
But it has now reappeared. Doesn’t do it all the time even within the same recorded programme.
Hi, this issues has reappeared. When I pause, or rewind either a live pgm or a recording, the sound goes. The only resolution seems to be, switching the Pro Box off and on again. V frustrating. Switching to another channel, which sometimes worked previously, does not work this time round.