Missing Discover Channels

[Elena1]

Hello,

We upgraded our broadband with bt at the weekend, and requested a new tv box, as ours was over 6 ears old and getting unreliable.

New tv box delivered yesterday. Last night I noticed that I couldn't watch any discovery channel programmes I had recorded on the old box, so installed new box this morning and now find I have no discovery tv chanel at all. I thought discovery was part of the very basic £10 a month tv package?

Any thoughts on what I might be doing wrong?

[Hunter2660]

Which pack are you on. If it's the Classic Entertainment pack then the Discovery channels should be there. If it's the new Now TV Entertainment pack with Fox, Sky One etc. then no, the Discovery channels are not included, and you won't be able to watch any previous recordings.

[Elena1]

Hi,
Thank you for the reply. I'm pretty sure it's the classic entertainment, £10 a month package. Will try later today, if no luck will give them a call. We have 14 days to cancel.

[MissBeatty]

Sky are relaunching documentaries  on April 2nd so you’ll get them back. 

[DarrenW]

Hi @Elena1 

You are on the NowTV Sport package, which does not include the Discovery channel.

This would stop your existing recordings working too as you no longer have access to the channel.

If you were expecting to keep the Discovery channel you will need to upgrade from your current package to one which includes the NowTV Entertainment pack.

Hope that is clear enough 🙂 

[Elena1]

Hi Darren,

Thank you for the quick response. When we changed the package we specifically asked to keep the discovery channel and were told our tv channels would not change. I feel we were mis-sold the new contract, so am now trying to cancel.

[Hunter2660]

But the Discovery channels are not available with any Now TV add on, only on the Classic Entertainment pack. Yes the new Sky Discovery channel will be coming next month, but you won't be able to access current recordings.

[Hunter2660]

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@Elena1wrote:
Hi Darren,

Thank you for the quick response. When we changed the package we specifically asked to keep the discovery channel and were told our tv channels would not change. I feel we were mis-sold the new contract, so am now trying to cancel.

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You can revert back to your original package if you were still in contract.

[DarrenW]

NowTV Discovery is available right now actually that is why I advised it @Hunter2660 

[Hunter2660]

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@DarrenWwrote:

NowTV Discovery is available right now actually that is why I advised it @Hunter2660 

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Didn't realise that. Will the OP be able to access previous recordings though?