cancel
Showing results for 
Search instead for 
Did you mean: 
182 Views
Message 1 of 4

Missing channels

Go to solution

I have super fast broadband and previously had channels 313 and 314 available but since receiving my new BT TV box the channels have disappeared.  Any suggestions?

0 Ratings
Reply
3 REPLIES 3
Distinguished Guru
Distinguished Guru
165 Views
Message 2 of 4

Re: Missing channels

Go to solution

Hi @valerieejohnson 

Were you subscribed to BT TV  when using your previous Youview box ?

I suspect one of the channels was Good  Food which was merged by its owners  (Discovery) with  the Food Network Uk channel on Freeview. I think that occurred back in mid September but the EPG  will probablly have retained the channel slot for a few weeks  to inform viewers of the change.

I will move  the thread to the TV Content boad.

 

123 Views
Message 3 of 4

Re: Missing channels

Go to solution
Thanks very much for your reply. I was previously subscribed, the only change is my new TV box. You’re right it was the Good Food channel. I’ll have another look. Thanks again.
0 Ratings
Reply
V_Meldrew
Recognised Expert
118 Views
Message 4 of 4

Re: Missing channels

Go to solution

313 and 314 are no longer on either of my boxes either, I don't know the reason but @zulu17 's explanation seems reasonable.

0 Ratings
Reply