Why is it that I can find a channel 5 programme via the My5 app for android and successfully play it via the smartphone, but it is not available via the apps--> My5 via BT-TV menu on the actual television?
Attached image when I perform a search via the My5 BT-TV app via the television.
I know in the past that the BBC iPlayer did the same, differing content depending upon the device, but I don't think it happens now, not that I've found anyway.
What's the programme you're looking for?
It's available via the app on my iPad but like you, not on my BT box. It's not available through the My5 app on my Samsung TV either.
If I search for 'Stan' I get 4 results on my iPad, of which Stanley Baxter is one. The same search on my BT box and TV also gives 4 results but doesn't include Stanley Baxter. So there are some programmes included in the app on my iPad that aren't available through the BT box/TV and vice versa. As I said this used to happen with the BBC iPlayer so it doesn't surprise me, catch-up / on demand can often be a bit hit and miss.
It's all down to C5 though as far as I can tell, rather than BT.
Probably best to contact My5 direct for info about a specific show
In their help pages they do state