I have been on to the live chat for NOWTV since BT live chat is just keep telling me to try another time and not to ring!...
Sadly they have not been able to help.. after 40 minutes of trying they seem to be clueless .. It is so frustrating to say the least. They have said I have to come back to BT for them to fix the issue.
I logged in to our MYBt page and when I go on the account to try and check the package we have it says we do not have NOWTV.. (even though we can watch it through the set top box) I am tearing my hair out now.. my son is desperate to watch one of his fave shows.. (which i know sounds trivial but in todays climate it is nice to be able to look forward to something!) ... I will keep on trying to get through to BT though I am not holding out much hope... looking at all of the people with the same issues on here dating way back it looks like something needs to be fixed somewhere along the lines.
EDIT:- Direct copy from livechat when I finished telling them the issue (I had to click billing not technical just to get someone to answer)
"I hope you understand due to pandemic issue, we have limited staff to resolve customers query and TV Team is not available on chat, It will be restarted again soon. However, you can contact to them on call by dialing our cost free number 0800-800-150. "
So sadly it seems someone somewhere forgot to tell you poor moderators not to get folks to live chat. 😞
