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Beginner
1,118 Views
Message 1 of 28

NOW TV Activation

I've just upgraded my TV package, it wont be ready for a few days but I was told Now TV would be available straight away, I just had to activate the account\set up the password.

Every link I follow in my BT email or in the Track My orders takes me to the Now Tv page and asks me to enter my email.

I enter it but it doesn't let me choose a password it just takes me to their generic Help screen..

I've tried entering an incorrect email address and it comes up with an error with not recognizing the email so it seems to know I'm initially using the correct email but then its not activating it or letting me enter a password...any ideas? Is it just a timing thing?The adviser did say it would be active straightaway though?

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27 REPLIES 27
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Moderator
Moderator
1,001 Views
Message 2 of 28

Re: NOW TV Activation

Hi @Swifty21,

Welcome to the Community and thanks for taking the time to post.

Sorry that you are having problems activating your NowTV account.

I've sent you a Private Message with details on how you can get in contact with the mod team so that we can take a look into this for you.

Thanks

Matt

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Beginner
897 Views
Message 3 of 28

Re: NOW TV Activation

Hi, could I get these details as well please as I have the same issue
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Moderator
Moderator
875 Views
Message 4 of 28

Re: NOW TV Activation

Hi @Mikeboy,

Welcome and thanks for posting. I'm sure we'll be able to help you as well. I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

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Beginner
865 Views
Message 5 of 28

Re: NOW TV Activation

Hi, it turns out you can't use a sky email address for now tv through Bt....Luckily I have a Google one too so they've used that now and I'm good. Bt will need to update it for you though 👍🏻
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Beginner
864 Views
Message 6 of 28

Re: NOW TV Activation

ah... that’s what I’m using as well!

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Aspiring Contributor
766 Views
Message 7 of 28

Re: NOW TV Activation

Hi I’m having the exact problem are you able to provide me with the details as well ?

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Aspiring Expert
759 Views
Message 8 of 28

Re: NOW TV Activation


@IClarkewrote:

Hi I’m having the exact problem are you able to provide me with the details as well ?


If you're using a Sky email address to set-up, then that according to the above post is the problem. Use a different email address or perhaps your BT email address.

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Aspiring Contributor
732 Views
Message 9 of 28

Re: NOW TV Activation

Unfortunately that doesn’t work I’ve tried different email addresses but it simply says they’re not recognised.

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Beginner
668 Views
Message 10 of 28

Re: NOW TV Activation

I’ve tried it and it didn’t work

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