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robersk1
Beginner
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NOW TV account - can't access

Hi

 

Any help gratefully recieved. Just signed up for the big sport TV package. In the order process i gave my bt email address (s.rob********@btinternet.com) for setting up the NOW TV passess. After this I recieved a passcode from SKY in that email address INBOX which I used to complete the order (this was apparently used to link any NOWTV accounts I may have had (but i do no have one).

After order complete with BT I receive an email which contained "If you're new to NOW TV, you'll need to create a password to finish setting up your account." I use the link and takes me to a SKY site to set or reset a passwordhttps://skyid.sky.com/resetpassword/nowtv) - HOWEVER, it does not work. It does not recognise the email and that is where the process stops (SKY error message is :We couldn’t identify you. Please check and try again.)

How do I access and activate the NOWTV which was set up by BT during the order process

With thanks,

 

Stephen

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Anonymous
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Message 2 of 2

Re: NOW TV account - can't access

 


@robersk1wrote:

Hi

 

Any help gratefully recieved. Just signed up for the big sport TV package. In the order process i gave my bt email address (s.rob********@btinternet.com) for setting up the NOW TV passess. After this I recieved a passcode from SKY in that email address INBOX which I used to complete the order (this was apparently used to link any NOWTV accounts I may have had (but i do no have one).

After order complete with BT I receive an email which contained "If you're new to NOW TV, you'll need to create a password to finish setting up your account." I use the link and takes me to a SKY site to set or reset a passwordhttps://skyid.sky.com/resetpassword/nowtv) - HOWEVER, it does not work. It does not recognise the email and that is where the process stops (SKY error message is :We couldn’t identify you. Please check and try again.)

How do I access and activate the NOWTV which was set up by BT during the order process

With thanks,

 

Stephen


You will have a Now TV account now and your username will probably be your email address, it's just that you're having problems setting up the password.

When I set mine up, I found (through trial and error) that my username was not my email address but [abbreviated first name, space, surname]. I've no idea why as I never questioned it

Try the NowTV password reset https://www.nowtv.com/ie/forgotten-password

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