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Message 1 of 28

Netflix activation

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I've recently recontracted with BT, start date 17.01.22.  I've taken standard Netflix for £4 per month as part of my bundle.  I can't activate it from the email.  It just say's wait 24 hours and has done since Monday!  It's not showing on my BT "products", so I can't activate it that way but have been assured I have ordered it.  I have tried with Chrome and Edge.  Someone please help before I lose my marbles.

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Message 2 of 28

Re: Netflix activation

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Hi @sjwarren, welcome to the forum, and sorry you can't complete the activation of Netflix from the email. 

Have you tried visiting bt.com/activatenetflix and logging in to your BTID to see if you can complete the activation from there?

cheers

John

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Message 3 of 28

Re: Netflix activation

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Yes.  The same message.  In desperation I've cancelled my own Netflix and added this to BT as an add on.  I've spent quite a few hours on to BT recently so don't want to call them.  I'm just going to raise a complaint.  Frustrated is not the word !

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Message 4 of 28

Re: Netflix activation

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Hi @sjwarren and thanks for the reply.

Do you have more than on BTID? Did you get this sorted by cancelling your own Netflix account?

Cheers

David

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Message 5 of 28

Re: Netflix activation

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Hi, I only have one BT ID and that didn't work. I didn't complain but I've just had an online chat with someone who has reset it and I should be able to activate it within the next 4-24 hours.  They also credited my account for the inconvenience.  Here's hoping 🤞

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Message 6 of 28

Re: Netflix activation

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Thanks for the update @sjwarren . Please let me know how things go.

Cheers

David

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Message 7 of 28

Re: Netflix activation

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Hi @sjwarren did you get this resolved ok?

Cheers

John

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Message 8 of 28

Re: Netflix activation

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Unfortunately not.  Two more online chats on Sunday. I can't understand how no-one has been able to fix this! I've had to raise a complaint as I can't see how else it will be resolved.  I'm running out of time to cancel my contract and go elsewhere.  I've been a loyal BT customer for many years and feel very letdown by this.  Anyway, no word on my complaint yet, but I'm still hopeful. 

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Message 9 of 28

Re: Netflix activation

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Hi @sjwarren, thanks for the update, and sorry that this isn't resolved yet.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see what we can do to move things along for you.

Cheers

John

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Message 10 of 28

Re: Netflix activation

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You’re not alone; it has been a mess for many of us.
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