I've recently recontracted with BT, start date 17.01.22. I've taken standard Netflix for £4 per month as part of my bundle. I can't activate it from the email. It just say's wait 24 hours and has done since Monday! It's not showing on my BT "products", so I can't activate it that way but have been assured I have ordered it. I have tried with Chrome and Edge. Someone please help before I lose my marbles.
Solved! Go to Solution.
Hi @sjwarren, welcome to the forum, and sorry you can't complete the activation of Netflix from the email.
Have you tried visiting bt.com/activatenetflix and logging in to your BTID to see if you can complete the activation from there?
Yes. The same message. In desperation I've cancelled my own Netflix and added this to BT as an add on. I've spent quite a few hours on to BT recently so don't want to call them. I'm just going to raise a complaint. Frustrated is not the word !
Hi @sjwarren and thanks for the reply.
Do you have more than on BTID? Did you get this sorted by cancelling your own Netflix account?
Hi, I only have one BT ID and that didn't work. I didn't complain but I've just had an online chat with someone who has reset it and I should be able to activate it within the next 4-24 hours. They also credited my account for the inconvenience. Here's hoping 🤞
Unfortunately not. Two more online chats on Sunday. I can't understand how no-one has been able to fix this! I've had to raise a complaint as I can't see how else it will be resolved. I'm running out of time to cancel my contract and go elsewhere. I've been a loyal BT customer for many years and feel very letdown by this. Anyway, no word on my complaint yet, but I'm still hopeful.
Hi @sjwarren, thanks for the update, and sorry that this isn't resolved yet.
I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see what we can do to move things along for you.