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Newbie
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Message 1 of 2

New BT TV Box sounds keeps cutting out

I will be watching an app via the BT TV Box and if I change the film/tv programme then I lose the sound, I have to keep pressing the back button until the sound comes back on.

I don't think it should be doing this? I have a brand new TV Bush Smart TV and Bt Box, both 1 month old.

 

Thanks.

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BT TV Expert
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Message 2 of 2

Re: New BT TV Box sounds keeps cutting out

Hi @emsiec

Sorry to hear you are having problems with the service.

If your able to send me your account details via a private message I'd be happy to take a look for you. 

Along with that if you are able to confirm which app or apps the problem is on? 

Thank you.

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