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Moderator
Moderator
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Message 11 of 14

Re: Not eligible for Britbox 6 month offer

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Hey @hwntw 

How are you getting on now?

Did you try and order the Britbox offer after changing your account holder status?

Let me know how things went 😊

Many thanks,

Robbie

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Aspiring Contributor
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Message 12 of 14

Re: Not eligible for Britbox 6 month offer

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All fixed @RobbieMac - very happy.

So the problem was that my brand new account was setup as an Account Manager, not the Account Holder. 


I've maked the solution as just that.

Thanks again for taking the time to help - really appreciated.  

Stay safe !

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Aspiring Contributor
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Message 13 of 14

Re: Not eligible for Britbox 6 month offer

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Have exactly the same issue and receive the same message.  Have tried to resolve through the complaints process but no one seems able to offer a solution.  The best BT could do was to offer to credit my account for the amount I would have paid out for a 6 month subscription but this does not address the issue that the offer as advertised should be available.  At least nice to know I am not the only one.

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Aspiring Contributor
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Message 14 of 14

Re: Not eligible for Britbox 6 month offer

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Have the same issue is there any advice you can offer I am already shown as the Account Holder. Many thanks
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