Not seeing subscription channels

[Grege85]

Evening all, I moved house yesterday moving over my subscription and retaining my old landline number in the new property.

I have a totally new number and can't access any channels.

Anyone have any ideas?

Cheers

[NigelB72]

Have on you checked MyBT to see if you have any orders that haven't completed?

[Grege85]

Nothing outstanding that I can see?

[NigelB72]

You should have received an email with a completion date for the order. Check the dates on that. You could also try a software update on the box. This sometimes triggers a resync with the servers and pulls the channels through

[Grege85]

Thanks Nigel, completion date was yesterday.

Have done a software update and even carried out a factory reset but still nothing

[NigelB72]

Looks like something hasn't been done properly on the order especially if you've got a new number. Options are to either to bite the bullet and call BT or wait to see if a mod pops along

[Grege85]

Yeah, thought as much so on hold now.

Thanks for your help!

[JohnC2]

Hi @Grege85 did you get this resolved when you called last night?

cheers

John