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Grege85
Beginner
692 Views
Message 1 of 8

Not seeing subscription channels

Evening all, I moved house yesterday moving over my subscription and retaining my old landline number in the new property.

I have a totally new number and can't access any channels.

Anyone have any ideas?

Cheers

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7 REPLIES 7
NigelB72
Guru
691 Views
Message 2 of 8

Re: Not seeing subscription channels

Have on you checked MyBT to see if you have any orders that haven't completed?

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Grege85
Beginner
682 Views
Message 3 of 8

Re: Not seeing subscription channels

Nothing outstanding that I can see?

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NigelB72
Guru
679 Views
Message 4 of 8

Re: Not seeing subscription channels

You should have received an email with a completion date for the order. Check the dates on that. You could also try a software update on the box. This sometimes triggers a resync with the servers and pulls the channels through

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Grege85
Beginner
676 Views
Message 5 of 8

Re: Not seeing subscription channels

Thanks Nigel, completion date was yesterday.

Have done a software update and even carried out a factory reset but still nothing

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NigelB72
Guru
670 Views
Message 6 of 8

Re: Not seeing subscription channels

Looks like something hasn't been done properly on the order especially if you've got a new number. Options are to either to bite the bullet and call BT or wait to see if a mod pops along

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Grege85
Beginner
665 Views
Message 7 of 8

Re: Not seeing subscription channels

Yeah, thought as much so on hold now.

Thanks for your help!

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JohnC2
Moderator
Moderator
629 Views
Message 8 of 8

Re: Not seeing subscription channels

Hi @Grege85 did you get this resolved when you called last night?

cheers

John

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