I changed my BT TV package in June to the Big Sport package. Can anyone tell me how I get the credit from Now TV that I had on there as I was using Now Tv before the switch or can I use the credit to purchase extra packages via Now TV until the credit is used up. It's currently £50. Now comes the confusion the credit on the Now TV was bought using Tesco clubcard vouchers.. I can't find any answers on the Now TV site Any help greatly appreciated.
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Hey - just thought I would add to this as I was in a similar position. I used the now tv black friday deal as it wasn't available through BT at the time and the system told me I would get a refund but months later it never happened.
A month or so ago I contacted now tv (I had to hunt like hell around their site to find a contact form - don't use a BT account option as you will get blocked and asked to contact BT) - anyway I managed to contact them and within 72 hours I had a pro-rata refund of 60 odd quid back in my account.
Good Luck 🙂
Quick Update regarding account credit.
Found an email for customer services and they have said I can use the credit to buy Tv packages from Now Tv that I haven’t got with BT but can only watch via the app. So that’s what I am going to do.
Probably Get Now Tv entertainment as I haven’t got that with BT.
If anyone wants the email for future ref. email@example.com
Here is an update on my credit I had on NOW TV. After contacting Now Tv via email and was told I could use it to purchase other Now Tv packages, well that didn’t work I got charged by Bt for the Entertainment Package. So I contacted Now Tv through Live Chat and set up a Now Tv account in my wife’s name got them to transfer the credit from my account to hers and they done it for me. Great service on Now Tv chat and all is good. Happy days.