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Beginner
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Message 1 of 3

Now TV channels not showing in the EPG

Hi. My BT broadband and TV went live yesterday. As seems to be a common issue on here, I am not able to view the Entertainment pass and Movies pass channels in the EPG. I can access them via the Now TV app but obviously I want them integrated into the EPG. 

I have done a full factory reset and checked for software updates but the problem persists. 

I tried phoning customer services and the person I spoke to didn't even know this feature existed!

Can someone please assist?

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Beginner
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Message 2 of 3

Re: Now TV channels not showing in the EPG

I was connected to bt tv today, having exactly the same problems, 

have done all the latest software updates, have done complete factory reset, 

you view box is showing in my devices on now tv website, and have re tuned twice, but still no sign of now tv channels on the epg. 

another page on this same community suggests numerous times from numerous people that a software issue / resolution has to be sent through from bt. 

any help would be appreciated here too. 

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Moderator
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Message 3 of 3

Re: Now TV channels not showing in the EPG

@NicolasSarkosy, welcome to the community and thanks for posting, I'm sorry your Now TV Channels aren't showing in the guide. I'll send you a private message so you can get in touch.

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