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DumbDumb68
Aspiring Contributor
1,444 Views
Message 1 of 10

Now TV incorrect Email address

Hi all I have just renewed my contract for Bt and taken on NowTV but noticed I'm my email from them that the email address to use to get onto it is not my address how can I go about getting this changed?

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9 REPLIES 9
DavidM
Moderator
Moderator
1,431 Views
Message 2 of 10

Re: Now TV incorrect Email address

Hi @DumbDumb68 and welcome.

Thanks for posting. Is the confirmation email misspelled or is it a totally different email address?

Cheers

David

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DumbDumb68
Aspiring Contributor
1,423 Views
Message 3 of 10

Re: Now TV incorrect Email address

Hi @DavidM @it is totally differen

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DavidM
Moderator
Moderator
1,409 Views
Message 4 of 10

Re: Now TV incorrect Email address

Thanks for getting back @DumbDumb68.

I'm sure we can put this right for you. I'll drop you a private message so you can get in touch.

Cheers

David

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JaneyP
Beginner
1,122 Views
Message 5 of 10

Re: Now TV incorrect Email address

Hi there @DavidM 

I’m also having this issue, the email entered for my now tv username has an incorrect letter in it, please can someone help to get this changed?

 

thanks 🙂

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JaneyP
Beginner
1,111 Views
Message 6 of 10

Re: Now TV incorrect Email address

Hiya

 

got it sorted 🙂

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NeilO
Moderator
Moderator
1,096 Views
Message 7 of 10

Re: Now TV incorrect Email address

Hi @JaneyP, I'm glad you got that sorted.  Smiley Happy

Nicolas1882
Beginner
839 Views
Message 8 of 10

Re: Now TV incorrect Email address

Hi, what was your outcome with this because i've phoned BT 4 times and they say they don't know and will raise a case but never get back to me.

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JaneyP
Beginner
834 Views
Message 9 of 10

Re: Now TV incorrect Email address

Hiya

In the end I had to raise a complaint with all the details as they couldn’t update my nowtv email until my order had completed. I’d tried online chat, emails and phone calls

my complaint was dealt with quickly and my nowtv username updated within a few days 🙂

Nicolas1882
Beginner
825 Views
Message 10 of 10

Re: Now TV incorrect Email address

Great stuff, thank so much for your help Janey