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duncansby
Aspiring Expert
725 Views
Message 1 of 2

Now TV sports pass voucher problem

Hi, I recently changed my BT TV packages to the entertainment one and my remaining now TV vouchers, bought through the Tesco clubcard, were credited to my now TV account.

When the football restarted I went to Now TV account and tried to use my remaining credit to buy a sports pass for the month.  However when I tried to do so I was told that BT customers cannot use their vouchers. 

I know in the grand scheme of things not that important but I am now left with £30 of now TV credit I cannot use

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zulu17
Distinguished Guru
Distinguished Guru
716 Views
Message 2 of 2

Re: Now TV sports pass voucher problem

Not a solution but  I had a look at the Now website about this credit stuff

https://help.nowtv.com/article/adding-credit-to-my-account

that currently says

“Paying for your Passes through BT?

Sorry, but you can’t add or use NOW TV credit if you’re paying through BT.”

That seems to be consistent with the message that @duncansby  is getting.

So it does appear that the credit is not useable currently presumably because it is held by Now TV and not by BT.