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Newbie
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Message 1 of 3

Now TV user name problems

Hi,  I changed from the essential package to the New NOW TV package and everything is fine with watching on Youview box but if I try to use NOW TV app on tablet then it says my user account isn’t recognised. Any ideas what I need to do"?   Thanks

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Aspiring Contributor
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Message 2 of 3

Re: Now TV user name problems

Have the same problem after changing to VIP package. App on BT box works fine but cannot be recognised with the Now tv app on my iPad.

Turns out in my case my email was entered by the BT rep into the Now tv system as .....@btinternet.co.uk not ......@com 😕

idibs65, try ringing 0800 678 1977, which is the Newcastle centre. They can contact the Now TV team direct, or if it is an wrong email address attached to your Now TV account a specialist email team to sort it out.

It can take up to 5 working days to sort out....I’m still waiting since Wednesday last week

If you go into your account settings on the Now TV app on the BT box you should be able to see your Now TV account name

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Aspiring Contributor
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Message 3 of 3

Re: Now TV user name problems

All sorted this afternoon, now able to create password and log in to the Now TV app on devices as well as the box 👍

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