I have paid for an entertainment pass on now tv through my bt box pro my understanding was that I could access them through the epg on bt tv they are on the epg but I have to access them through the now tv app I had bt broad band and bt tv installed on Thurs 25th May incidentally I have check the software and its up to date I would appreciate any help
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You can only access them via the EPG is you subscribe to NowTV through a BT TV flexible TV pack. If you buy direct from NowTV, you can only access through the app.
If it's a BT TV pack you should have EPG access. If you don't, you'll need to speak with customer service as there's an issue with your subscription
I had the same issue and once the now tv channels finally appeared on the epg, I got the same message, clicked OK and the channels were OK since.
It seems to be an issue with the bt tv pro box, that updates haven't resolved.
Unless you have bought the HD pack, HD channels won't be viewable, just the SD ones.