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MrDWJ
Aspiring Contributor
1,841 Views
Message 1 of 11

NowTV Sky Sports and Entertainment not working.

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I contacted BT earlier this year to add Big Sport. That became 'active' on 16 March. Although I could watch the BT Sport channels none of the additional Sky Sports channels worked, they all showed a message with code IPC6017. I have called BT to try and sort that out, have tried factory resets as requested and nothing has worked. BT have confirmed I have a NowTV account, but when using that either via the BT TV app or from my laptop I still cannot use the extra channels. There are messages telling me I need to get them added (on the laptop I am prompted to pay a monthly fee). 

BT have tried to solve this but have not been able to. I rang BT again this week to ask for Big Sport to be removed which has been done, I now have the NowTV Entertainment (I was told I had to have that), got the  email  message stating that is active but none of those channels (e.g. Sky Atlantic) work - I still see the IPC6017 message.

So,, again, paying for channels I cannot watch. I am concerned that when I ring to add Big Sport again the situation will not have changed. Can BT help please?

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zulu17
Distinguished Guru
Distinguished Guru
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Message 2 of 11

Re: NowTV Sky Sports and Entertainment not working.

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hi @MrDWJ 

when was your Now Entertainment ordered  and when did you get theemail to say it was active ?

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MrDWJ
Aspiring Contributor
1,818 Views
Message 3 of 11

Re: NowTV Sky Sports and Entertainment not working.

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Hello @zulu17

Email received on 29 April at 1422 "You're switched on ready to start watching", sadly not. it was the same on 16 March when I had the email confirming Big Sport was ready (but it wasn't).

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Gemma_P
BT TV Expert
1,791 Views
Message 4 of 11

Re: NowTV Sky Sports and Entertainment not working.

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Hi @MrDWJ,

Sorry to hear you are having problems. If you send me your account number via a private message I'll take a look for you. Thank you,

 

MrDWJ
Aspiring Contributor
1,784 Views
Message 5 of 11

Re: NowTV Sky Sports and Entertainment not working.

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Hi @Gemma_P
PM sent.
Thanks.
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AngieDhak
Beginner
1,763 Views
Message 6 of 11

Re: NowTV Sky Sports and Entertainment not working.

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Hello 

 

My now tv is not working either.  Can you help me please?

 

Thanks

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MrDWJ
Aspiring Contributor
1,751 Views
Message 7 of 11

Re: NowTV Sky Sports and Entertainment not working.

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NowTV Entertainment working on BTTV box thanks to @Gemma_P 

Brilliant. Thank you.

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Ross4
Aspiring Contributor
1,609 Views
Message 8 of 11

Re: NowTV Sky Sports and Entertainment not working.

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I have exactly the same problem - error code IPC6017 on NOW Sky sports. Have followed instructions to turn on/turn off router and box and checked all software uptodates. Ccan you help?

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MrDWJ
Aspiring Contributor
1,549 Views
Message 9 of 11

Re: NowTV Sky Sports and Entertainment not working.

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Hi @Ross4 Initially I was using a @sky.com email account for NowTV, once that was changed to another email (big thanks to @Gemma_P ) the NowTV channels worked.

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Ross4
Aspiring Contributor
1,512 Views
Message 10 of 11

Re: NowTV Sky Sports and Entertainment not working.

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I can get all NOW channels except Sky Sports - recently cancelled BT Sport (but still have numerous channels showing for BT Sports extra which I can't access anyway!!) but unable to get any Sky sports channels - code IPC6017 everytime. Despite turning router and hub off and making sure all updates completed, still can't get Sky Sports. Husband very fed up!!!!!!

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