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Beginner
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Message 11 of 18

Re: Nowtv not recognising email

Hi,  

 

Is there a fix for this issue, as I am having the same issue?

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Moderator
Moderator
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Message 12 of 18

Re: Nowtv not recognising email

Hi @Minette231984, welcome to the community and thanks for posting. I've seen this happen for a few reasons but the most common one is that the email address has been previously used with a Now TV plan and the login name has expired. If you send over your details by replying on the private message I'll send you we'll be happy to help.

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Beginner
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Message 13 of 18

Re: Nowtv not recognising email

I have the exact same issue - can someone help me please?

Thanks

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Moderator
Moderator
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Message 14 of 18

Re: Nowtv not recognising email

Hi @MAJMILLIE and welcome.

I'm sure we'll be able to help you also. I'll drop you a private message so you can get in touch.

Cheers

David

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Moderator
Moderator
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Message 15 of 18

Re: Nowtv not recognising email

I'm glad I was able to get this sorted for you @Nicolajb1976.

All the best

David

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Newbie
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Message 16 of 18

Re: Nowtv not recognising email

Hi I’m having the same issue as everyone else any help will be great.

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Moderator
Moderator
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Message 17 of 18

Re: Nowtv not recognising email

Hi @matw39 welcome to the community and thanks for posting. I'm sorry to see you're having issues activating your Now TV access. I'll send you a message so you can get in touch and we'll be happy to help however it will date us a few days to reply as we're really busy at the moment.

If you need access urgently the TV faults team on 0800 111 4567 will also be able to help you 

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Moderator
Moderator
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Message 18 of 18

Re: Nowtv not recognising email

Hi @matw39,

Are you still having problems? I replied to your private message so if you still need help with this let me know.

Cheers

David

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