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rb_at_the_zoo
Aspiring Contributor
443 Views
Message 11 of 20

Re: Ordered late June. Catalogue of errors. Can't believe it is this bad!

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UPDATE:

 

I can now see BT Sport on my tv through the YouView box!

Nothing proactive, of course, but I rang - again - and spoke to Natalie Berry in sales who managed to activate it. She also consulted her manager and activated it in HD even though they had no record of my order during the promotional period. I had to forward my order confirmation email!

THANKS Natalie - it was great to speak to someone who knows what they're doing in that organisation!

 

Note to Mods:

It is still not working online so please do not put down this case just yet...

 

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alan_glen
Beginner
433 Views
Message 12 of 20

Re: Ordered late June. Catalogue of errors. Can't believe it is this bad!

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Oh thats a start rb_the_zoo, thanks for the update.. I use freesat so no TV for me. So my online PC, Nexus and smartphone is the only viewing platform that still they cant fix. I feel like saying.. in a known accent... "Daaaaay 27 still no BT Sports"

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rb_at_the_zoo
Aspiring Contributor
414 Views
Message 13 of 20

Re: Ordered late June. Catalogue of errors. Can't believe it is this bad!

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Still nothing.

How many days is it now..?

:smileyindifferent: 

 

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rb_at_the_zoo
Aspiring Contributor
395 Views
Message 14 of 20

Re: Ordered late June. Catalogue of errors. Can't believe it is this bad!

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Update: I got a phone call from a helpful-sounding mod a couple of nights ago. He said he will look into it and get back to me.

 

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alan_glen
Beginner
380 Views
Message 15 of 20

Re: Ordered late June. Catalogue of errors. Can't believe it is this bad!

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Update

 

"Daaaaay 34 still no BT Sports"

 

That sounds encouraging getting a call because I got a call last Friday 6th from a Manager Tech telling me he was looking into my problem and as has had quiet a few with the same problem. He said was not an easy fix but would work on it and will be all ok this Tuesday 10th Sep... 10th came and went, still no call back and still no BT Sport online... Better check see if it's working yet.... Nope... Still "Your BT ID is correct but you don't have BT Sport on your account." Brilliant!

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rb_at_the_zoo
Aspiring Contributor
376 Views
Message 16 of 20

Re: Ordered late June. Catalogue of errors. Can't believe it is this bad!

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same here...
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alan_glen
Beginner
367 Views
Message 17 of 20

Re: Ordered late June. Catalogue of errors. Can't believe it is this bad!

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Update!

 

Just had a call from Lee, Technical Management... All is fixed and working!  Yay!!!!!!  My Hero.

Hope yours is soon to rb_at_the_zoo, good luck.

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rb_at_the_zoo
Aspiring Contributor
361 Views
Message 18 of 20

Re: Ordered late June. Catalogue of errors. Can't believe it is this bad!

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wow! What was the secret?!
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rb_at_the_zoo
Aspiring Contributor
328 Views
Message 19 of 20

Re: Ordered late June. Catalogue of errors. Can't believe it is this bad!

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bump.

Had a phone call a week ago last friday. Was told he was on the case. No news (or success with watching online) yet...

 

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rb_at_the_zoo
Aspiring Contributor
288 Views
Message 20 of 20

Re: Ordered late June. Catalogue of errors. Can't beleive it is this bad!

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Just wanted to say that this has been working now for approximately two or three weeks!

THANKS to the techies and forum guys who helped to make it happen!

Booooo to BT in general who, as an organisation, have been absolutely awful. Would I recommend to a friend? Not even to an enemy. Virgin next time, and probably every time.
I could change my mind. For example, I deserve a refund for the time I wasn't receiving the product I was paying for, and I should get compensation for that and my many many hours on the phone to useless operatives. I won't hold my breath.

Good luck to everyone else.
Rb
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