I am a 72yr old pensioner paying a high price for a small use of bt services, I relied on my passion for bt sport football also, so I am paying for something not fit for purpose now that there is no more football...!!!... I pay £62 mthly, its like a timeshare scenario, paying through the nose, I've cancelled with BT now finding a supplier with a cost of £30 for my services that I will use, unless bt give a refund I will never use them ever again.... Grrrrrr
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Depending on what services you have, paying £62 seems a lot, if you don't have any discounts being applied to reduce the cost, you can ring the Loyalty team on 0800 800 150 and ask for an account review, perhaps there are savings to be made on call charges, a change of package etc, ring them and ask 🙂
Lines are busy due to the Corona outbreak so it might take longer to get in touch.
I had been in contact with bt back in 2019 saying I am a pensioner and wanted a reduction in service for cheaper price but the cost kept rising over time, it was £45 then escalated to £62 just recently, I never saw any difference in service from what I already had before, it is shameful of bt to have charged me all of this money....I live on a small pension....I have cancelled now that the contract is over but still have to pay for another month as a notice period.....shameful practice against us old people...
The discount is for agreeing a new minimum term, you won't see a difference in service, just a price reduction, you've not been overcharged, you've paid the standard cost on a rolling contract but the Loyalty team can offer discounts.
Depending on your circumstances and usage BT Basic might be an option, see Here if you qualify, the requirements are :
You must be getting one of these benefits:
Income-based Jobseeker's Allowance
Pensions Credit (Guaranteed Credit)
Employment and Support Allowance (Income related)
Universal Credit (and are on zero earnings).
This won't include BT Sport, how is it you watch it ?