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Recognised Expert
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Message 2 of 10

Problems watching ondemand NowTV

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I'm having issues now watching ondemand content from NowTV.

Getting the error message:

 

Unable to complete purchase on this device, please go to www.nowtv.com/tv-passes to choose a product or offer.

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Beginner
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Message 1 of 10

Unable to access channels

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Hi,

 

unable to to access Sky history, documentaries,nature get error code IPC6017 on BT TV or Sky Now app.

Have followed the trouble shooting and still no success

 

Anyone else having this issue?

 

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Aspiring Contributor
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Message 3 of 10

NOW TV - Extra Sky channels stopped working

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I recorded the Paul Gascoigne doc on Sky Documentaries last night but trying to watch this morning & it states I don't have access!

The additional Sky HD channels were working a few days back (Nature, Docs etc)

I have retuned - no difference

Any ideas??

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Recognised Expert
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Message 4 of 10

Re: Problems watching ondemand NowTV

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Just tried on my iPad getting the message an entertainment pass is required?!
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Moderator
Moderator
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Message 5 of 10

Re: Unable to access channels

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Hi @pck1967 welcome to the forum and thanks for posting. Sorry that you are getting this error message. Would you confirm that you have completed the below steps when you carried out the troubleshooting and if not please try this and post back and let me know how you get on.

cheers

John

 

  1. Try to access the BT Player. Press the Home (or YouView) button, then scroll to and select BT Player
  2. If you still see the error message then try restarting your equipment by following these steps:
    • First, restart your Hub
    • Wait for the broadband light on your Hub to go blue
    • Restart your TV box, using the power switch on the back
    • Now check if you still receive the error
  3. Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
  4. Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK
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Recognised Expert
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Message 6 of 10

Re: Problems watching ondemand NowTV

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So it's only affecting the new channels, Sky History, Sky Nature and Sky Documentaries
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Recognised Expert
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Message 7 of 10

Re: Problems watching ondemand NowTV

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Mine are now working again.
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Distinguished Guru
Distinguished Guru
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Message 8 of 10

Re: Problems watching ondemand NowTV

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Hi @super-saint  ,  @pck1967  I believe as @jam2000  indicates the problem looks like it has been resolved.

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Beginner
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Message 9 of 10

Re: Problems watching ondemand NowTV

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Hi,

 

yes just checked all working now.

 

Thanks all for your help.

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Aspiring Contributor
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Message 10 of 10

Re: NOW TV - Extra Sky channels stopped working

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All now working again & am able to watch recorded program 🙂

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