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mcfc4heatons
Aspiring Contributor

on ‎13-05-2020 9h29

556 Views
Message 1 of 3

Rang up BT over a month ago, cancelled Sky Sports - It is still on my bill, still being charged???

Cancelled Sky Sports   but still being charged, can anyone give me an idea of what is the best to channel to make a complaint and actually get it cancelled?

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2 REPLIES 2
zulu17
Distinguished Guru
Distinguished Guru

on ‎13-05-2020 13h24

526 Views
Message 2 of 3

Re: Rang up BT over a month ago, cancelled Sky Sports - It is still on my bill, still being charge

Is this the Sky Sports Main Event add on  the the legacy TV Packages or is it the  newer Big Sport package or is it the Now TV  Sky Sports  pass bolt on  ?

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-Richie-
Guru

on ‎13-05-2020 19h28

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Message 3 of 3

Re: Rang up BT over a month ago, cancelled Sky Sports - It is still on my bill, still being charge

Did you get an email or letter confirming the removal of Sky Sports ? ceasing any product requires 30 days notice, if your billing cycle runs during that 30 day notice period, the billing system won't factor in the pending cease, instead you'll get a pro-rata refund on the bill after.

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