My Mum is stuck on an upgrade screen and can’t get out of it. Pulling the power does nothing. I’m in a different part of the country and a Sky user so not much help. I’ll attach photo she sent.
Anyone got any advice, it would be most appreciated! Thanks
Yes, I thought that but she can’t exit out by changing channel, using the menu or guide.
There's a power switch on the back. She just needs to turn the box for 30 seconds and then back on
Tried that. No luck, just goes back to the same screen after pulling the power cord and leaving it 1 min. Same screen in reboot.
Has your Mum recently changed her subscription. Sometimes that message pops up when you first upgrade your viewing package to add new channels.
If that is the case then simply press OK on the remote control, the message will disappear and the channel will be available for viewing