BT had a change of heart with the second phone call and have allowed me to leave the contract early. Advisor told me no price reduction was available. Happy to be rid.
Hopefully BT receive a lot of negative press and lose a high percentage of customers through these errors of judgement. Would rather lose a customer than reach a settlement. The only way to have any sort of effect on these big companies is impacting the profit margin.
Been a dreadful saga with them from start to finish, price increases, losing key sporting events(NBA) and now this whole box office cash grab. Absolutely pathetic.
I think they've realised it's not been the best idea as I had this in an email earlier after I'd emailed them with my upset in regards to this.
Thanks for the responses, I'm glad I'm not the only one livid about this. I've just signed up to a new phone contract which gives 3 months BT Sport access away free, so I will be cancelling my paid subscription, using this and then re-subscribing should they back track on the PPV.
Although this has kind of forced me to do some research...Fight Pass is £6 a month, and I believe carries PPVs a few days after they air. When you take into account the back catalogue on there, cancelling BT Sport and getting Fight Pass seems like a great deal.
UPDATE - I called BT. Turns out my BT Sport contract was for 18 months and they won't let me leave, despite removing the only thing I subscribe to the channel for.
It's only £7 a month including the discount for having their broadband service, but it's the principle - they have removed the only thing I actually cared about on the channel.
Calendar reminder set, 30 days notice on all BT services will be served on 4th December.
Sorry for spamming the thread...just found this on the renewal reminder they sent me last year. It's not a term as such, but increasing the price for the service by proxy should surely allow me to cancel?:
ΔWe may change any prices and terms during your contract. If this affects you, we'll tell you about important changes in advance, and you'll be able to end your contract without any fees.
If they never told you and you didn't agree to it I guess you would be able to ask about it? The thing is with the UFC thing too, a lot of people were under the impression that this was coming as part of the BT Sport subscription so I know a lot of people have felt mislead. If you look all over social media and Youtube etc... you'll see loads of it and it looks like they have had a load of cancellations over this.
I just find it disappointing too because despite this, BT Sport are really good, it's just disappointing if they don't continue with that and decide to go like others because they were different and they were better and this is why they had all their subscribers too, it really is what keeps custom as greed does eventually ruin a company, no matter how big they are.
This is why certain companies such as O2, Amazon and in recent years Plusnet continue to grow and are one of the best companies out there because they look after you and are different from everyone else (eBay is another), yet all those companies that decided to change and go against that eventually fall and it would be a shame for BT Sport to do that, specially considering as like I say they are actually really good, it's just all disappointing is this and feels like a let down.
Hopefully they'll rectify it though because there has been a lot of backlash for them and if you look at the reply I got earlier, it looks like they're regretting the decision a little (at least from that message anyway).
The best thing about BT Sport is that they weren't greedy and I think they underestimated how many people have BT Sport specifically for UFC (myself included) yet when they go against that they're going to lose a lot because this is what made them special, different etc.. the fact they had this and did it the way they did, until recently.
I hope they get it sorted out and rectify it anyway, they did a fantastic job with the Eleven Sports deal with getting it back (best thing ever and so many people were happy BT Sport got it again because they have been so good covering UFC and bringing it to us) so fingers crossed they'll sort it 🙂
I'm now happy with the resolution that's been reached(at least for UFC 239).
Theyve offered me a £30 goodwill gesture to credit my account, so effectively the box office event is paid for, so I'm now remaining with BT Sport unless they decide to screen further UFC events on pay per view.
Im still going to continue voicing my concerns on Twitter and other platforms as I think if customers don't stand up like this companies will continue to try and push the boundaries and squeeze every penny out of the customer.
See what happens when Khabib/Poirier gets properly announced....
Am I right in saying you can't record PPVs? So, even if I did pay for it, I would need to stay up until 6 am?
Basically the service is worse and more expensive!
Glad you got things sorted. I'm going to call them back tomorrow, I don't think there is anything they can do to make me stay at this point.
I could be wrong but as far as I'm aware you can't record the Box Office events (from what I've read around that's the general vibe).
It seems like they're losing more money than they are making by the looks of things, if the amount of people who have said they've already cancelled their BT Sport subscription and those who are looking into doing so actually have then it's way outweighing the amount of people who are buying the event.
They're driving away fans from the BT Sport platform too by doing this so it doesn't make a lot of sense, they absolutely were ahead of Sky Sports with the whole UFC thing being on their platform and this was their strong point that they've now gone against, it's confusing really as to who thought this would be a good idea.
I don't want to link anything here because I don't want to break any forum rules and already had a couple of things removed in regards to this however if you look it up on Youtube there is a video of some Irish guys who run a popular MMA podcast (which Conor McGregor has supported) talking about it which is well worth a listen fully through if you can find it. There's also a BT Sport Box Office promo which BT Sport themselves uploaded with a load of comments also pretty much saying the same.
It really is a case of how many buys they get on this, if people buy it, they will do it again and more often, if they don't, they won't and that's what it is when push comes to shove I think.