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Gayna1608
Beginner
608 Views
Message 1 of 9

Unable to get BT Sport on Sky

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Unable to get by sport on sky as error message saying that my viewing card number doesn’t match address although address has been confirmed with sky and no issues present.

Call BT and they are unable to get it working either, there is an open complaint about getting BT sport also, but still no further help.

Has anyone had the same issue or having this issue now

I am at the end of my tether

Appreciate any help on this thanks

Gayna
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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Unable to get BT Sport on Sky

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is your name and address exactly the same on both your BT and SKY account otherwise you cannot add BT sports to a SKY account



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Gayna1608
Beginner
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Message 3 of 9

Re: Unable to get BT Sport on Sky

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Both name address are the same however on BT bill they use first initial and sky use full name
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Moderator
Moderator
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Message 4 of 9

Re: Unable to get BT Sport on Sky

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Hi @Gayna1608,

Thanks for your post and welcome back!

Sorry for the problems you're having placing an order for BT Sport on Sky due to the mix up with your address details.  As you've been trying to get this sorted with my colleagues over the phone and you're still no further forward we can pick this up and give you a hand from here.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

Community ModeratorRobbieMac
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Moderator
Moderator
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Message 5 of 9

Re: Unable to get BT Sport on Sky

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Hi @Gayna1608 Just to update you that the TV experts are also experiencing a problem getting your order placed. So it will take a bit longer than usual to get this set up for you but be assured we are working to get this set up for you and I'll update you as soon as I have any update.

Cheers
John

Community ModeratorJohnC
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Moderator
Moderator
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Message 6 of 9

Re: Unable to get BT Sport on Sky

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Hi @Gayna1608 I called earlier sorry I missed you and for the delay with getting this fixed for you. 

The team have identified a problem and also a work around but due to the amount of time that has passed since you originally requested BT Sport on Sky I wanted to double check that you still wish to go ahead with the service. Please can you post back and confirm if you still require the BT Sport on Sky in HD. 

I will deal with the cost side of the offer with you once it's working if you wish to go ahead.

Cheers
John

Community ModeratorJohnC
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Gayna1608
Beginner
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Message 7 of 9

Re: Unable to get BT Sport on Sky

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Yes please if you can get BT sport in HD added that would be great

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Moderator
Moderator
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Message 8 of 9

Re: Unable to get BT Sport on Sky

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@Gayna1608 I'll make sure @JohnC2 get's your message, he'll be back in the office tomorrow afternoon.

Community ModeratorNeilO
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Moderator
Moderator
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Message 9 of 9

Re: Unable to get BT Sport on Sky

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Hi @Gayna1608 The BT Sport and HD should now be active on Sky. Please can you check all is working OK?

I've also sent you a Private Message if you could check it out for me and reply back.

Cheers
John 

Community ModeratorJohnC
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