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Cassano11
Beginner
241 Views
Message 11 of 18

Re: Unable to show personalised offers

same here!
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NeilO
Moderator
Moderator
229 Views
Message 12 of 18

Re: Unable to show personalised offers

@Sarah851 & @Cassano11 if you have a future voice telephone line provided over full-fibre broadband with BT you, unfortunately, can't place upgrade orders via the bt.com website. 

This type of line has been withdrawn by Openreach so the facility to make a changes on bt.com isn't possible, I'm really sorry for any inconvenience caused. 

Thanks

Neil

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Cassano11
Beginner
224 Views
Message 13 of 18

Re: Unable to show personalised offers

hey, no i just have bt sport, trying to click onto personalised deals for broadband and cannot.
thanks
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NeilO
Moderator
Moderator
218 Views
Message 14 of 18

Re: Unable to show personalised offers

@Cassano11 Oh I see, as you're not an existing BT broadband customer that feature won't work. You'll need to check out www.bt.com/broadband for new customer deals.

Thanks

Neil

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Cassano11
Beginner
203 Views
Message 15 of 18

Re: Unable to show personalised offers

Ahh, I see. Okay, thank you 👍🏼

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terry821
Contributor
184 Views
Message 16 of 18

Re: Unable to show personalised offers

I can’t change it either and was hoping to change my TV before my next billing period! Can anyone help? 

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DavidM
Moderator
Moderator
168 Views
Message 17 of 18

Re: Unable to show personalised offers

Hi @terry821 and thanks for posting.

Sorry you're not able to make any changes online. I'd like to take a look at this for you if that's ok. I'll drop you a private message now so you can get in touch.

Cheers

David

jam2000
Recognised Expert
87 Views
Message 18 of 18

Re: Unable to show personalised offers

I'm having the same issue too

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