This type of line has been withdrawn by Openreach so the facility to make a changes on bt.com isn't possible, I'm really sorry for any inconvenience caused.
I can’t change it either and was hoping to change my TV before my next billing period! Can anyone help?
Hi @terry821 and thanks for posting.
Sorry you're not able to make any changes online. I'd like to take a look at this for you if that's ok. I'll drop you a private message now so you can get in touch.