Watching TV and Sport via MYBT

[jaybeediamond]

I use bt.com as my home page where I access my email, account info and watch TV and sport. Since my email was changed to btmail some 4 weeks ago I have been unable to watch TV or sport and get a continuing WJ900 error code. Have had various efforts from BT to resolve but so far all is failure. Can anyone offer advice please.

[SpiderPig]

@jaybeediamond

Do you get the same error messages if you use a different browser?

SP 

[jaybeediamond]

SP,

Was using Chrome so changed to  Edge but got the same error message

[Matt-S]

Hi @jaybeediamond,

Welcome to the Community and thanks for taking the time to post.

I have sent you a private message so that we can take a look into your account to make sure everything is correct on our end.

Thanks

Matt