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thehubb
Newbie
363 Views
Message 1 of 6

bt sport

Got my card today when I put the card in nothing happens if you take it out it says card removed when the card is in the sport channel is just a black screen the other channels work okay tried to reboot and scan help please

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5 REPLIES 5
bonsai
Contributor
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Message 2 of 6

Re: bt sport

People have reported that it can take some time (a couple of hours) to activate. It seems to be recognising the card so I'd suggest giving it some time.

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Distinguished Guru
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Message 3 of 6

Re: bt sport

As bonsai says, give it a couple of hours and see if it sorts itself out.

 

Some BT help pages here

Activating BT Sport to watch over your TV aerial

and here
I have BT Sport but it says I need to activate my viewing card

 

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thehubb
Newbie
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Message 4 of 6

Re: bt sport

ta i will wait a bit

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tuppence
Newbie
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Message 5 of 6

Re: bt sport

we've had the same problem, does your card start with the number 118. After countless queueing and being transferred from one person to another we were told this morning that all cards issued in the last few days that start with 118 are faulty and a new one needs to be issued. very frustrated with the whole process and the appalling customer service.
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sfield3
Newbie
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Message 6 of 6

Re: bt sport

Saw this in another thread - maybe it will help - sorry if it doesn't,

Reactivating viewing card for BT Sport via website:

 

http://btcustomercardaction.mgtplc.com/vcenable/firstpage_input.action

 

 

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