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paul1955
Beginner
443 Views
Message 1 of 9

bt sport

 

Hi,

 

I have registered for Bt sport using my daughters laptop however when i now try to log in on mine its seems to load but does not get to screen showing picture, is this because you can only watch it on the laptop it was registered with?????

 

Kind Regards

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8 REPLIES 8
tvwatcher
Aspiring Expert
434 Views
Message 2 of 9

Re: bt sport

You are able to stream on 2 concurrent devices at any one time

paul1955
Beginner
432 Views
Message 3 of 9

Re: bt sport

any ideas as to why it wont seem to load screen then????

 

Thanks

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tvwatcher
Aspiring Expert
420 Views
Message 4 of 9

Re: bt sport

what device are you on IOS or andriod?

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paul1955
Beginner
415 Views
Message 5 of 9

Re: bt sport

it is a laptop so IOS i suppose????

 

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tvwatcher
Aspiring Expert
413 Views
Message 6 of 9

Re: bt sport

ok did it ever work on your laptop? as the first question would if you have the right hardware to run it. Is the laptop an apple one? or running windows?
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paul1955
Beginner
411 Views
Message 7 of 9

Re: bt sport

never tried it as got my daughter to set it up initialy its running on windows

 

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tvwatcher
Aspiring Expert
376 Views
Message 8 of 9

Re: bt sport

sounds odd, I would suggest emptying the cache on your laptop, ie internet explorer. then log back into mybt and try and cliick on watch now and see if this works

check on the top of the screen in case it asks you to install anything, as if you have pop up blocked this may be the problem, ie the site needs somethign installed and you cant see this - just an idea may well be wrong
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Distinguished Guru
351 Views
Message 9 of 9

Re: bt sport

If it's a PC - Windows or Mac - it needs Microsoft Silverlight installed to play the video.

 

See http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

 

If it's installed, but you're not sure it's working, try http://support.akamai.com/silverlight/ (and click on the Play button).

 

If you're getting obscure error messages, see if it's covered here: http://bt.custhelp.com/app/answers/detail/a_id/45987/~/bt-sport-app-and-online-player-error-messages

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