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Beginner
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bt tv package help

Hi

could anyone please tell me if it's possible to have both classic Entertainment package 

as well as Big Entertainment package at the same time ? 

I have phoned bt over this at one point I was told no this was not possible

but as soon as I said I wanted to cancel my TV it then become possible but I have to wait 27 days to activate this

 

hope this all make sense 

thanks in advance   

 

thanks

 

 

 

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Expert
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Message 2 of 3

Re: bt tv package help

Hi @sw21121970 

I don't believe that you can have both packages at the same time, I suspect that the Adviser meant that you could switch from one to the other after 27 days. There have been comments where customers have been told that they can't go back to the Classic Entertainment package, they're clearly trying to avoid customers wanting the Classic Entertainment package.

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Beginner
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Message 3 of 3

Re: bt tv package help

Hi

thanks for reply have just been on the phone to bt again to get it confirmed that you can't have both package at the same time so have canceled tv 

 

thanks 

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