Netflix activation

[Bluemoon1]

Hi all.  I just added Netflix to my BT package but I cannot see any way to link my existing Netflix to my BT account.  There wasn't anything in the email to link it.  I am using the app on the BT Pro box for my existing Netflix. It shows in MYBT as active but how do I know who is billing me I don't want to pay twice. 

[Jogon]

When I did mine my mobile app shows in account billing via BT updated from my card payments

[SaltedCaramel]

Having a similar problem.

In myBT is shows that I have Netflix basic included. When I try and sign in using my details, it asks me to enter payment details for the £4.99 a month package.

[Jogon]

No expert mate but isn't the 4.99 for the netflix upgrade package ?

From my experience , I already had netflix and then ordered it through BT then was given a activation email which I updated my account to have billing through BT .

It was a link email to link the payment from netflix to By .

Once done my netflix account showed billing is now via BT not my card directly to netflix 

[DavidM]

Hi @Bluemoon1 and @SaltedCaramel and thanks for posting.

Sorry you're having problems with the Netflix activation. Take a look at https://www.bt.com/help/tv/learn-about-tv/channels-and-packages/netflix-from-bt and let me know if that helps.

Cheers

David

[SaltedCaramel]

Have tried that, including the activate Netflix link (which has been showing check in 24 hours for over a year)

The £4.99 package is the basic Netflix product which is included with BT. To upgrade to standard is £4 a month.

I’ve got no current Netflix account and just want to start watching it.

[DavidM]

Thanks for checking that @SaltedCaramel 

When you try to add this via your MyBT do you see more then one account?

Cheers

David

[Bluemoon1]

@DavidM Thanks for the reply I cancelled my Netflix with BT account and will carry on with my Netflix via Netflix so will see what happens now... 

[DavidM]

Thanks for getting back @Bluemoon1 . Please keep us updated and let me know if there are any problems.

Cheers

David

[SaltedCaramel]

In myBT it says that my account is already linked however when I log in to Netflix with the details I linked it with, it asks me to pay.