My BT contract for Fibre 2 BB & Sport plus a home phone is ending on 13 Nov. I wanted to cancel my home phone and renew the BB & Sport so rang customer services. I was offered BB for 24.99 and sport 25.00 for 1st month then £20. I asked why 1st month was dearer and the rep said I would have some extra channels for the first month. Said I only wanted TNT and Discovery+, like my existing contract, but he said this was how I could get the BB for £24.99. He was very vague and in the end I took this deal. (The call went on for ages after having to wait for 20 mins to get through - I am 78 and just wanted to renew what I had) When the email arrived, I find he has put me on Full Works for £25 per month, which goes up to £80 after 3 month,) I was horrified. I rang customer service straight away and explained what had happened. The very helpful chap named Ryan said not to panic, that I was on Flexible TV and after 30 days could change to Sport or Entertainment as I wished and assured me that I would not be paying £80 a month for the rest of my contract. This was a slight relief but I'm now trying to find out how much each of the other packages I can change to will cost. Can anyone explain how this all works. All I really wanted was BB & Sport (TNT and discovery+ because we like to watch motorbike racing) Is there any way I can cancel this Full Works thing and just have the Sport I wanted. The new contract was taken out yesterday and starts on Thursday. Sorry to waffle on but I'm still a bit upset.
