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TV Box saying I'm not a BT TV Customer

Hi, I recently had to get a new TV box due to a fault on my older device. The new device has been in since Thursday. 

Two error codes appear on the screen when trying to use BT TV channels and apps. BTP-15000 and BTP-15990. 

I've rebooted the box multiple times, rang the number it gives and nothing seems to help. Can anyone help me please? 

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